Job Title: Customer Service Agent Memberships (Maternity Cover)
Hours: 37.5
Rate of pay - £11.70 ph
Location: Darlington
The Bannatyne Customer Service Centre is looking to recruit a Customer Service Agent (Memberships) at Head Office. The successful candidate will join a team supporting the central administration and customer service function.
Our Perks:
- B-Fuelled - Complimentary lunch or breakfast
- Flexible schedule
- 28 days annual leave increasing with tenure
- Free gym membership
- Complimentary gym membership (after 2 years service)
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products
- Discounted Meals and Beverages - 50% cafe/bar
- Career & Personal Development training
- Mental Health Well-Being & EAP Services
- Length of services awards
- Staff awards and Bonuses
- Discounted entertainment and shopping
A day in the life of a Customer Service Agent Membership;
● Handling member correspondence via email, telephone, letter and live chat and any other medium as required by the business.
● Understanding of membership options, policies and terms and conditions.
● Daily reconciliation of department payments.
● Maintaining membership and debt databases.
● Liaising with a third party debt collection agency.
● Answering queries from members, clubs, head office staff and third parties.
● Complaint handling from customers.
● Adherence to all relevant Health & Safety policies and legislation and follow the company Health & Safety policy.
● Lead the member experience through interaction and communication Person Specification
What we are looking for:
● Excellent communication skills. A strong customer focus and an excellent telephone manner.
● Good written communication skills.
● The ability to work well within a team.
● The ability to investigate queries/complaints, assess in accordance with guidelines
Why Bannatyne?
Bannatyne is a pioneer in the health and wellness industry, renowned for our dedication to quality and innovation. If you are enthusiastic about health and fitness and are excited about the opportunity to join a leading health club operator, we'd love to hear from you!
Ready to launch your customer service career with Bannatyne? Apply now and become part of the membership team.
Join us at Bannatyne, where your positivity will make a real impact!