The advertised position is for a variable hour contract and is based at our Head Office in Darlington.
About the Role
JOIN THE BANNATYNE FAMILY!
We have a range of positions within a busy Call Centre situated in our Head Office in Darlington due to the demand we are experiencing. Flexibility to work evenings and weekends is required. Do you want to be a part of a great company with over 42 Spas and is still growing? Full training given on the systems and overview of the business. If the answer is YES‿‿‿.read on.
When it comes to delivering great service to members and guests, our Call Centre is at hand to assist with any booking or customer enquiries.
We are looking for people who can provide the following:-
Delivery of exceptional customer service at all times, either on the phone or via other communication channels
Dealing with inbound and outbound calls to make bookings for Spa treatments/days/breaks
Up-selling of other areas of the business and ensuring the customer is provided with any promotional items
Being computer literate and being able to use the booking system to make appointments in any of the venues
Being accurate in taking any payment, bookings and providing relevant information to customers
Following all company Health and Safety guidelines
Working as part of a team and being able to adapt to varying workloads
A capability and commitment to delivering high levels of client care
Ability to use a computer and make bookings
A smart and professional appearance
A positive attitude and excellent communication skills
The enthusiasm to be part of a growing team.
Call Centre experience is desirable but not essential as training will be provided If you feel you have the skills and positive attitude required to become part of our Head Office Spa Team, please apply now. We’d love to hear from you!
About the Company
Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities.
We offer a great range of Company benefits including FREE membership to our premium Health Clubs and discounted products and services.
Rewards & benefits include:-
FREE membership to our premium Health Clubs
50% discount in our cafe bar (including on-site Starbucks & Grenade products)
30% discount on spa treatments and 20% discount on products
Up to 50% discounted overnight stays at any of the Bannatyne Hotels
Access to our benefits hub including high street and entertainment saving vouchers
Refer a friend incentive scheme
Employee Assistance Programme (Free 24hr personal support service)
Committed to investing in our people, we also offer opportunities for advancement and career progression, providing every employee a platform to be the best they can be.
If you like to have fun whilst working hard, be part of a high performing team with customer focus and want to enjoy the rewards this brings, click APPLY now!
We reserve the right to close this advert before the closing date if sufficient applicants have been received.