Front of House Manager

Location Greater London
null: Front of House / Reception
Job type: Permanent
Salary: £28,080
Job ref: 057665
Published: about 1 month ago

Job Title : Front of House Manager

Hours : 40 per week

Rate of Pay : £13.50 per hour

Location : Grove Park

 

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

 

Our Perks:

B-Fed - complimentary lunch or breakfast.

Flexible schedule.

28 days annual leave increases with tenure.

Free gym membership.

Complimentary gym membership for another person (after 2 years service).

Discounted Spa Treatments - 30% Discounted

Spa Goods - 20% ELEMIS Products.
Discounted Meals and Beverages - 50% cafe/bar.

Career & Personal Development training.

Mental Health, Well-Being and EAP Services.

Length of Service Awards.

Staff Awards and Bonuses.

Discounted entertainment and shopping.

 

A typical day in the life of a Front of House Manager:

Manage the front desk team and ensure a smooth, friendly welcome for all members

Handle bookings, payments, and member queries professionally.

Maintain a clean, organised front-of-house area

Keep accurate records and monitor front desk supplies

Act as Duty Manager, being responsible for the club during shifts

Lead opening/closing procedures and support in emergencies

Motivate the wider team and help deliver a great member experience

Oversee daily café operations, ensuring top-quality service and hygiene standards

Lead and develop café staff: rota planning, training, and performance management

Manage stock levels, control waste, and keep costs within budget

Handle cash and tills, ensuring accurate financial records

Ensure all food and drinks are well-presented and meet brand standards

Support promotions and events to increase sales and engagement

 

What we are looking for:

Proven experience in a café, hospitality, or food and beverage management role

Previous supervisory or managerial experience in a customer service environment

Level 2 Food Safety and Hygiene Certificate

Excellent customer service skills with a strong focus on creating positive experiences

Strong leadership and team management abilities

Excellent communication and interpersonal skills

Good financial acumen and experience managing budgets and reporting

Sound knowledge of health and safety regulations

Highly organised with strong attention to detail

Ability to work under pressure and manage multiple tasks effectively

Proactive, results-driven, and adaptable to changing priorities

Strong problem-solving skills

Ability to establish rapport, build trust, and demonstrate credibility

Good organisational and multitasking abilities

Flexibility to work varied hours, including early mornings (from 5:30am), late evenings (up to 10:30pm), weekends, and holidays

 

Why Bannatyne? 

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

 

We offer competitive compensation, opportunities for professional development and a supportive team culture.

 

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!