Job Title : Membership Xperience Manager
Hours : 40 hours per week
Rate of Pay : £14.90 per week
Location : Weybridge
Are you passionate about ensuring membership growth and making sure retention targets are achieved?
If so this pivotal role could be for you. It focuses on implementing effective management and engagement strategies to enhance member satisfaction, create loyalty, and attract new members. If this sounds like you keep reading!
Our Perks:
B-Fed - complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products.
Discounted Meals and Beverages - 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Membership Xperience Manager:
Drive Net Member Movement by meeting monthly KPIs aligned with the Member Xperience Balanced Scorecard.
Manage lead generation, tour processes, and membership conversions effectively.
Collaborate with the Central Team during performance assessments, ensuring the club’s data and systems are up-to-date and accurate.
Act as a Duty Manager, overseeing the day-to-day operations of the club and ensuring all departments maintain high operational standards.
Support other departments during busy periods to ensure smooth club operations and exceptional service delivery.
Adhere to and enforce all relevant Health & Safety policies, ensuring compliance with company standards and legal requirements.
Ensure both personal and team product knowledge is comprehensive and up-to-date to confidently promote the club’s services and offerings.
Train staff to excel in delivering tours, engaging with members, and upselling additional services.
Implement a localised retention strategy, tailoring efforts to member segments and measuring outcomes by % attrition.
Organise and lead events like New Member Evenings, Member Forums, and Gym Challenges to foster engagement and build community.
Develop campaigns targeting low-user members to re-engage them with the club.
Lead prospective members on tours, recommending tailored membership packages.
Upsell services across departments to enhance revenue and align with the club’s P&L objectives.
Handle member correspondence professionally across email, phone, and other mediums.
Maintain accurate databases and report operational issues promptly.
What we are looking for:
Strong leadership and team development skills.
Proven track record of meeting or exceeding sales and conversion targets.
Excellent customer service and relationship-building skills.
Knowledge of Health & Safety policies and operational compliance.
Effective communication and organisational abilities.
Proficiency in managing marketing and social media campaigns.
It would be desirable if you had a familiarity with health club or fitness industry operations. It would also be advantageous if you had an understanding of gym or spa offerings and their benefits to members.
Why Bannatyne?
Becoming a Membership Xperience Manager at Bannatyne offers a unique opportunity to shape the member journey in one of the UK’s leading health and wellness companies.
In this dynamic role, you’ll be at the heart of driving membership growth and retention, creating engaging experiences, and creating a strong sense of community within the club. With access to excellent training, career progression opportunities, and a supportive team environment, you’ll be empowered to make a real impact.
Additionally, enjoy fantastic perks, including use of our premium gym and spa facilities and staff discounts, as you contribute to our mission of promoting health and wellbeing.
Start your Bannatyne journey to success now!