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Job Title : Member Xperience Supervisor
Hours : 40 per week
Rate of Pay : £13.15 per hour
Location : Hastings
Are you passionate about delivering outstanding member experiences and supporting a team to achieve their best?
This is a fantastic opportunity to play a key role in ensuring our members feel valued, engaged, and supported throughout their journey. You’ll work closely with the Membership Experience Manager and wider team to drive member satisfaction, retention, and growth. If this sounds like you, keep reading!
Our Perks:
● B-Fed – complimentary lunch or breakfast
● Flexible schedule ● 28 days annual leave (increases with tenure)
● Free gym membership
● Complimentary membership for another person (after 2 years’ service)
● Discounted Spa Treatments – 30%
● Discounted Spa Products – 20% (ELEMIS)
● 50% discount on food and drink
● Career & Personal Development training
● Mental Health, Wellbeing, and EAP support
● Length of Service Awards
● Staff Awards and Bonuses
● Discounts on shopping and entertainment
A typical day in the life of a Member Experience Supervisor:
● Support the delivery of membership KPIs, including retention and engagement targets
● Assist in managing lead generation, member tours, and conversion opportunities
● Help maintain accurate membership data and support reporting processes
● Act as a Duty Manager, ensuring smooth day-to-day club operations
● Lead by example on the gym floor, delivering exceptional member service
● Support team members in delivering tours, engaging members, and promoting services
● Assist in organising member events such as New Member Evenings and Gym Challenges
● Engage with members to build relationships and enhance their club experience
● Support retention initiatives, including re-engagement of low-usage members
● Promote and upsell club services in line with business targets
● Handle member queries professionally across all communication channels
● Ensure Health & Safety policies are followed at all times
What we are looking for:
● Previous experience in a customer-facing or supervisory role
● A passion for delivering excellent customer service
● Strong communication and interpersonal skills
● Ability to motivate and support a team
● Good organisational skills and attention to detail
● Confidence in promoting products and services
Desirable:
● Experience within the health, fitness, or hospitality industry
● Knowledge of gym or spa environments
Why Bannatyne?
As a Member Experience Supervisor, you’ll be at the heart of creating a welcoming and engaging environment for our members. You’ll support the delivery of exceptional service, help drive engagement, and play a key role in building a strong club community.
With great development opportunities, a supportive team, and fantastic benefits, this is the perfect role for someone looking to grow their career in the health and wellness industry.
Start your Bannatyne journey today!