About The Role

Applications are invited for a Assistant Spa Manager at a spa which is situated in one of our prestigious health clubs with its state of the art gym environment. Here at the spa we are dedicated to our members and strive to find people who are passionate about exemplary customer service. Bannatyne Spa offers a diverse spa menu in a vibrant health club environment including beauty and working with leading suppliers such as Elemis, Nouveau lashes, OPI, Lycon and Lava Shells.

The successful applicant must be hard-working, flexible, customer friendly  with strong retail experience and must be willing to demonstrate an appetite to learn new skills, whilst being able to cover the Spa when the Spa Manager is out of the business. Your performance is measured through objective KPI measures such as profit retail performance, profit conversion and mystery shopping. Rewards are given through discretionary monthly commission schemes on achievement of good results.

About the Candidate

The successful applicant must hold a NVQ level 3 Beauty Therapy qualification or equivalent and must be dedicated to achieving business results through the management of people and KPI's. They will need to demonstrate competency in all aspects of the role when reporting to the Spa Manager. These will include assisting performance management of the team, income generation, achievement of profit expectations, implementation of promotions and processes, cost management and maintaining high standards within the Spa environment. In addition they will be expected to deliver treatments to an exceptional standard.

  • Results focused and KPI driven
  • NVQ Level 3 in Beauty Therapy qualified or equivalent
  • Excellent customer service skills
  • Dynamic interpersonal skills and customer focused attitude
  • Strong communication skills 
  • Natural leadership qualities
  • Strong people development skills  
  • Hard-working and flexible
  • Effective time management skills
  • Strong work ethic and can do attitude
  • Elemis trained is desirable but not essential

About The Company
Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. With Company benefits including full use of the health club facilities and discounts to products and services including our luxury spa treatments. We offer a Cycle to work scheme alongside many high street store discounts and are committed to people development whichever level of experience you enter the organisation at, ensuring every employee has the opportunity to be the best they can be.

Club environments are both exciting and enjoyable.

Rewards & Benefits:

  • Subsidised meals whilst on shift (50% discount)
  • 30% staff discount on spa treatments
  • 20% on products, meals & overnight hotel stays at any of the Bannatyne Hotels.
  • Cycle to work scheme
  • High street and entertainment saving vouchers
  • Free use of gym facilities
  • Employee Assistance Programme (Free 24 hr personal support service)

Career development opportunities through the company succession planning programme are available, with some courses even having external professional body accreditation.