Job Title: Customer & Legal Support
Hours : 37.5
Rate of Pay : £12 ph
Location: Head Office - Darlington
An effective Customer & Legal Support candidate needs to be self motivated and must exhibit strong communication skills. They must also show a high attention to detail when constructing responses to both internal and external customers.
You will be responsible for the management of customer interaction via social media channels (Facebook, Twitter, Instagram). You will be trusted to reflect the company brand on highly visible social media platforms.
As Customer & Legal Support you act as a specialised customer care team, responsible for handling a variety of complaints via multiple channels (including social media, email, phone and letter).
In addition, you will also be responsible for reviewing the misconduct of customers/members; providing support to members and staff across The Bannatyne Group, liaising with staff to gather information, review evidence and deliver appropriate outcomes.
Finally, the role will involve an element of legal administration, which you will be asked to support with from time to time.
Typical work activities include but are not limited to:
● Monitoring company social media feeds, and responding to customer enquiries/complaints in a timely fashion.
● Sourcing information from colleagues within the business, in order to construct appropriate responses to customer enquiries within a given timeframe.
● Maintaining the expected response times for customers in order to achieve company Service Level Agreements.
● Enhancing The Bannatyne Group’s brand image on social media by providing market leading customer service.
● Handling customer complaints via social media, email, phone and letter.
● Reviewing and handling GDPR requests.
● Coordinating licence and tenancy agreements.
● Liaising with the police regarding incidents.
● Applying for licences. Any ad hoc tasks deemed appropriate for your ability and role
About the Company
Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities.
We offer a great range of Company benefits including FREE membership to our premium Health Clubs and discounted products and services.
Rewards & Benefits include:-
FREE membership to our premium Health Clubs
50% discount in our cafe bar (including on-site Starbucks products)
30% discount on Grenade products purchased in our cafe bar
30% discount on spa treatments and 20% discount on products
Up to 50% discounted overnight stays at any of the Bannatyne Hotels
Access to our benefits hub including high street and entertainment saving vouchers
Refer a friend incentive scheme
Employee Assistance Programme (Free 24hr personal support service)
Committed to investing in our people, we also offer opportunities for advancement and career progression, providing every employee a platform to be the best they can be.
If you like to have fun whilst working hard, be part of a high performing team with customer focus and want to enjoy the rewards this brings, click APPLY now!
We reserve the right to close this advert before the closing date if sufficient applicants have been received.