Job Title : Operational Manager
Hours : 40 per week
Rate of Pay : £15.00 per hour
Location : Fairfield
Are you an experienced leader with a passion for health, wellness, and delivering exceptional customer experiences? We're looking for an Operational Manager to join our team and lead from the front, overseeing the day-to-day running of our teams while ensuring high operational standards across the club.
Our Perks:
B-Fed - complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Death in Service.
Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products.
Discounted Meals and Beverages - 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of an Operational Manager:
To recruit, induct, oversee, and manage the output of the Reception and Membercare teams in line with budgeted hours and payroll targets.
Conduct regular 1:1s, team meetings, probation reviews, and development plans to support a high standard of customer service aligned with brand and commercial expectations.
Ensure effective staff rotas, professional presentation of teams, and a clean, compliant reception/membercare environment at all times.
Oversee stock ordering and chemical usage to meet health, safety, and operational standards.
Manage retail operations at reception in line with sales/margin targets and financial procedures.
To tour sales prospects as appropriate and be able to sign up new members.
Select and support a team of Duty Managers from within the club, ensuring they are fully inducted, First Aid qualified, and attend quarterly training (CTC). Ensure DM’s are active across the club using walkie-talkies and provide detailed handovers to maintain standards and respond to operational issues.
Manage the leaver control process, including early intervention on DD rejects, cancellations, and annual renewals.
Coordinate efforts with Sales, Reception, and Fitness teams to improve retention and member satisfaction.
Ensure all leaver processing is compliant and leaves the door open for future return.
Analyse leaver reasons and contribute to club and regional retention strategies, including maintaining accurate Project Keep records.
Support and help deliver the New Member Journey to boost engagement and satisfaction
Manage staff/payroll systems, working with Heads of Department to maintain compliance with People and Regional Admin audits.
Oversee eLearning, RTW forms, probation reviews, 1:1s, and escalate issues where needed.
Ensure all financial controls are adhered to, including invoicing, ordering, sales processing, and expenses.
Accurately complete Spa Allocation Reports, Reconciliations, Employee of the Month nominations, PT, and SECI records.
To deliver 90 %+ on the People Department and Regional Admin audits and support with ad hoc administrative needs.
Ensure prompt resolution of maintenance issues by managing contractor contact lists and internal accountability.
Oversee planned works, liaise with the GM and Regional Maintenance, and manage budgets responsibly.
Support facility improvement through ongoing redecoration, refurbishment, and compliance with health and safety standards.
Ensure full compliance with Riskproof, daily checks, and issue resolution processes.
Conduct monthly audits with the GM and implement resulting actions.
Promote a culture of health and safety across the club with full policy compliance, accurate accident reporting, and local implementation of central initiatives.
To support the delivery of Health and Safety Audit scores of 90 %+ as appropriate.
What we are looking for:
Proven experience in a supervisory or managerial role within the fitness or hospitality industry.
Strong knowledge in commercial awareness and a basic understanding of leisure industry software.
Excellent interpersonal and communications skills and a customer-focused attitude.
A genuine passion for health, wellness, and a desire to inspire others.
Strong leadership skills with the ability to motivate and develop a team.
The ability to establish rapport, build trust, and demonstrate credibility.
The ability to multitask and manage time effectively in a fast-paced environment.
A proactive and positive attitude with a customer-first mindset.
The ability to work to deadlines and be KPI driven.
Strong knowledge and understanding of Health and Safety processes/policies.
Provide support to all departments as and when required due to sickness/annual leave etc.
Required to perform Duty Manager duties such as being a key holder and being responsible for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
Ability to work flexible hours, including weekends and holidays. Hours can be 5.30 am starts to 10.30 pm finishes.
It would be desirable if you had previous experience in a health club, leisure, spa, or hospitality environment and were First Aid at Work qualified. It would also be beneficial if you had experience supporting or leading facility maintenance and refurbishment projects, and the ability to interpret and act on financial data and performance metrics
Why Bannatyne?
At Bannatyne, we don’t just offer jobs, we offer careers with purpose. As an Operational Manager, you'll join a business that genuinely values its people, with a supportive culture, clear development pathways, and a strong focus on health, wellbeing, and personal growth.
With over 60 premium health clubs across the UK, we’re proud of our reputation for excellence and innovation. You’ll have the autonomy to make a real impact, lead from the front, and be part of a team that believes in working together to deliver exceptional member experiences. If you're looking for a role where you’re trusted, empowered, and supported to grow, Bannatyne is the place for you.
Join us at Bannatyne, where your leadership drives health, happiness and success!