Customer Service Agent (Spa)

Location Darlington
Department: Head Office
Job type: Permanent
Salary: £11.70
Job ref: 032777
Published: about 1 month ago

Job Title : Customer Service Agent (Spa) 

Hours : 37.5 per week
Rate of Pay : £11.70 per hour 

Location : Head Office, Darlington


About the Role:

The Bannatyne Customer Service Centre is looking to recruit a Customer Service Agent (Spa) at Head Office. The successful candidate will join a team supporting the central administration and customer service function and receive ongoing training and support.


Requirements and Duties:

● Handling correspondence via email, telephone, live chat and any other medium as required by the business.

● An understanding of packages, treatments, policies and terms & conditions.

● Answering queries from guests, 3rd parties and our locations.

● Making and amending bookings on behalf of guests.

● Complaint handling from customers.

● Adherence to the relevant GDPR guidelines.

● A desire to provide exceptional customer service.

● Excellent communication skills. A strong customer focus and an excellent telephone manner.

● Good written communication skills.

● The ability to work well within a team.

● The ability to investigate queries/complaints, assess in accordance with guidelines.


About the Company:

Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities.

We offer a great range of Company benefits including FREE membership to our premium Health Clubs and discounted products and services.

Rewards & Benefits include:-

FREE membership to our premium Health Clubs

50% discount in our cafe bar (including on-site Starbucks products)

30% discount on Grenade products purchased in our cafe bar

30% discount on spa treatments and 20% discount on products

Up to 50% discounted overnight stays at any of the Bannatyne Hotels

Access to our benefits hub including high street and entertainment saving vouchers

Refer a friend incentive scheme

Employee Assistance Programme (Free 24hr personal support service)

Committed to investing in our people, we also offer opportunities for advancement and career progression, providing every employee a platform to be the best they can be.

If you like to have fun whilst working hard, be part of a high performing team with customer focus and want to enjoy the rewards this brings, click APPLY now!

We reserve the right to close this advert before the closing date if sufficient applicants have been received.